As Lifeline prepares for its busiest time of year, Australians are being encouraged to take time out to plan for how they will cope with challenges over the coming weeks and consider whether they – or someone they know – might need additional support.

Lifeline CEO Colin Seery says the high volume of people reaching out for help this time of year can reflect increased personal stressors in the community, such as heightened financial pressures, increased family conflict, loneliness and isolation or the grief of having lost a loved one.

“The holidays are a significant time of the year for people who need our help. This period can be an emotional and psychological minefield for those of us who have experienced loss, grief, struggle, isolation and pain.”

“The idea of togetherness traditionally associated with holidays can also exacerbate the intense loneliness many people feel. Even those of us who are in a position to gather with friends or family find that it can bring its own set of challenges – family turmoil, the weight of expectations, old wounds and disappointment,” said Mr Seery.

“As we approach what we expect will be some of the busiest weeks in our history, we are preparing for daily peaks of up to 4,000 contacts across our 24/7 telephone crisis line, webchat and text services.”

“It is really important that no one feels they have to face this holiday season alone. Please, if you feel you need support, reach out to someone you know or call Lifeline. Our Crisis Supporters will continue to be available on our 13 11 14 phone service as well as our text and chat channels, 24 hours a day, 7 days a week.” 

To ensure Lifeline has enough crisis counsellors available around the clock to support people in need, the organisation considers historical call number patterns as well as average call lengths and recently observed trends. Contact volumes traditionally peak at approximately 5-6% above average in the days between Christmas and New Year’s Eve and on the day immediately after the New Year’s Day Public Holiday.

“So, whether it’s 3am on Christmas Day, or 11pm on New Year’s Eve, please know that Lifeline will be ready to listen and support you,” urges Mr Seery.

To help people prepare for the challenging weeks ahead, Lifeline is also sharing two free Wellness Guides which outline a series of simple and useful tips to help relieve the stress, disappointment and loneliness that the holiday season can bring.

These range from including periods of rest, relaxation and reflection as you prepare for the start of a new year, listening to what your body is telling you and supporting a loved one over the holidays.

 “We hope these informative Wellness Guides will give you the tools and resources to look after yourself and those you love – and no matter where you are these holidays, please know Lifeline is here for you,” said Mr Seery.

Download your free Lifeline wellness guides now to support yourself and the ones you love these holidays.


12 Days of Wellness – The holidays can be a challenging time for many of us. We hope these tips from Lifeline’s Crisis Supporters can be helpful in looking after yourself at this time of year. No matter where you are these holidays – remember that Lifeline is here for you.

  1. Acknowledge and accept your feelings.
  2. Make space for grief and loss.
  3. Focus on giving.
  4. Recognise your signs of stress and anxiety.
  5. Set (and maintain) positive boundaries.
  6. Make a holiday budget that works for you.
  7. Take time out for you.
  8. Get back to body basics.
  9. Practice gratitude.
  10. Connect to combat loneliness.
  11. Have realistic relationship expectations.
  12. Remember you’re not alone.

Tips for supporting a loved one over the holidays

The holidays can be a challenging time for many of us. We hope these tips are helpful if you’re looking to support someone who is struggling this festive season.

  1. Understand the holidays can be difficult for all kinds of reasons.
  2. Offer your practical support.
  3. Extend an invitation – but support their holiday choices.
  4. Keep an eye out for concerning behaviour.
  5. Have a conversation – and really listen.
  6. Remember – young people can struggle too.
  7. Remind them they are not alone.

If you, or someone you know are feeling overwhelmed, we encourage you to connect with Lifeline in the way you feel most comfortable. 

You can phone Lifeline to speak to a Crisis Supporter on 13 11 14 (24 hours/7 days), text 0477 131 114 (24 hours a day, 7 days a week) or chat to Lifeline online at (24/7).